One of the key cornerstones of the Wanstor service offering is our managed 24×7 IT help desk, allowing your users to contact us at any time of the day from any location whenever they experience an IT issue.
Our experienced and growing team are all specifically trained to help support you, using accepted industry processes to provide you with the service and technical excellence that you need, when you need it.
We offer a full range of transparent support options managed by your own account manager, including telephone support, remote support and hardware support, with full service desk performance reports provided as standard.
When it comes to providing effective IT support, Wanstor recognise the value of long term relationships for all parties, where we get to know your setup intimately and can provide you with the best support possible, while you benefit from excellent service and fantastic value for money.
Benefits of our 24×7 Outsourced IT Help Desk
You benefit from being able to:
Significantly reduce your IT staffing costs while being able to call on a knowledgeable team with high level accreditations from leading IT vendors, such as Microsoft, HP and VMware.
Concentrate on the other elements of your business, providing you with the IT support platform that you need for success.
Confidently expand your business opening hours, knowing that you have skilled IT resources to cover every IT eventuality.
Improve your customer service through the effective use of IT systems and processes, knowing there is a knowledgeable team on hand when you need them.
Enjoy responsive, friendly help from our experienced and directly employed support team who are based in the UK.
Benefit from solid service level agreements and prioritised responses designed to deliver within guaranteed time frames.
Call on a single point of contact for all of your IT requirements.